FREE PDF QUIZ 2025 SAP VALID C-C4H56I-34 EXAM QUESTIONS ANSWERS

Free PDF Quiz 2025 SAP Valid C-C4H56I-34 Exam Questions Answers

Free PDF Quiz 2025 SAP Valid C-C4H56I-34 Exam Questions Answers

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Tags: C-C4H56I-34 Exam Questions Answers, Valid C-C4H56I-34 Test Questions, C-C4H56I-34 Associate Level Exam, C-C4H56I-34 Exam Book, Valid C-C4H56I-34 Exam Tips

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SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 2
  • Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 3
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 4
  • Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

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Valid C-C4H56I-34 Test Questions & C-C4H56I-34 Associate Level Exam

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q60-Q65):

NEW QUESTION # 60
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

  • A. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
  • B. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
  • C. It is not possible to change an existing Case Type, so deactivate it and create a new one.
  • D. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.

Answer: D

Explanation:
In SAP Service Cloud Version 2, when a new case type is created and activated without assigning a service catalog, the recommended approach to address this oversight is to utilize the "Create New Version" action.
This action allows administrators to create a new iteration of the existing case type, wherein the necessary service catalog can be assigned. Following the assignment of the service catalog, this new version of the case type can then be activated, effectively updating the case type configuration to include the previously omitted service catalog. This process ensures that the case type is correctly configured with all required components, including the service catalog, without the need to deactivate or delete the original case type


NEW QUESTION # 61
Which of the following elements are mandatory to create a new product? Note: There are 2 correct Answers to this question.

  • A. Product group
  • B. Price
  • C. Sales area data
  • D. Unit of measure

Answer: A,D


NEW QUESTION # 62
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

  • A. Case responsibility determination
  • B. Business role assignment
  • C. A filter option for the case summary
  • D. To control validity of the service catalog
  • E. Service level determination

Answer: A,C,E

Explanation:
Service catalog categories are used for:
* B. Service Level Determination: Maps categories to specific SLAs (e.g., priority, response time).
* C. Filter in Case Summary: Organizes cases by category for reporting and analysis.
* E. Case Responsibility Determination: Routes cases to teams/agents based on category expertise.
Why other options are incorrect:
* A. Validity Control: Managed via validity periods, not categories.
* D. Business Role Assignment: Governed by roles/organizational units, not categories.
References:
* SAP Help Portal: "Service Catalog Use Cases".


NEW QUESTION # 63
What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

  • A. Set up rules with BRF+.
  • B. Set up rule(s) for case routing to employees.
  • C. Set up rule(s) for case routing to teams.
  • D. Define case types and assign responsible teams and employees.

Answer: B,C


NEW QUESTION # 64
What steps must an administrator perform to enable the phone channel in Agent Desktop? Note:
There are 2 correct answers to this question.

  • A. Obtain API token credentials from the CTI provider.
  • B. Add a mashup service in Agent Desktop.
  • C. Add the phone channel to the live interaction widget.
  • D. Integrate with a third-party Computer Telephony Integrator (CTI) provider.

Answer: A,D

Explanation:
Option A is correct because the administrator must obtain API token credentials from the CTI provider in order to configure the phone integration in Agent Desktop1.
Option D is correct because the administrator must integrate with a third-party CTI provider in order to enable the phone channel in Agent Desktop2. SAP Service Cloud Version 2 doesnot have native CTI, so a CTI widget adapter is used to connect the CTI provider with the Agent Desktop3.
Option B is incorrect because the administrator does not need to add a mashup service in Agent Desktop to enable the phone channel. A mashup service is used to integrate external applications or web pages into the Agent Desktop, but it is not required for the phone channel.
Option C is incorrect because the administrator does not need to add the phone channel to the live interaction widget to enable the phone channel. The live interaction widget is used to display the incoming and ongoing interactions from various channels, but it does not control the activation of the phone channel. References = Configuring Phone - SAP Learning SAP Service Cloud Version 2 Integration - Sinch Agent Console Add-On for SAP Service Cloud - SAP Online Help
[Mashup Services - SAP Online Help]
[Live Interaction Widget - SAP Online Help]
Enabling the phone channel in Agent Desktop within SAP Service Cloud Version 2 requires integration with external telephony solutions to facilitate voice communication capabilities. This integration is achieved through collaboration with a Computer Telephony Integration (CTI) provider. The essential steps involve obtaining API token credentials from the chosen CTI provider, which are necessary for authenticating and establishing a secure connection between the SAP Service Cloud and the telephony system. Additionally, the integration process involves configuring the necessary settings and parameters within the Agent Desktop to ensure seamless communication flow and functionality, leveraging the capabilities and services offered by the CTI provider


NEW QUESTION # 65
......

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